All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Due to the lingering effects of the COVID19 pandemic on global logistics, there might be potential delays that are outside of your control.

DOMESTIC SHIPPING RATES AND ESTIMATES

For free shipping: Shipping charges will be $0 which will be displayed at checkout. Please note that all products shipped via the free shipping option are not eligible for refunds based on shipping delays.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

INTERNATIONAL SHIPPING

We offer international shipping to all countries. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. CyberBrands is not responsible for these charges if they are applied and are your responsibility as the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at support@cyberbackpack.com with your name and order number, and we will look into it for you.

SHIPPING TO P.O. BOXES

Some carriers have limitations around shipping to P.O. Boxes. UPS will not ship to a PO.Box so please choose USPS instead for shipping to a P.O. Box. 

REFUNDS, RETURNS, AND EXCHANGES

Summarize your return policy here and link out to your full return policy page if you have one. 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@cyberbackpack.com.

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that items shipped with the free shipping option are not eligible for refunds due to shipping delays. Please refer to our shipping policy for our shipping terms.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if any), and in its original packaging that includes the plastic wrap on the handle and the internal airbags. You are also responsible for returning the item undamaged by shipping. If item is damaged by shipping, or returned 30 days after a product is delivered, it will no longer be eligible for a return or refund.

To start a return, you can contact us at support@cyberbackpack.com. In the event of a valid return, the order must be returned to us in perfect condition and accompanied by the original invoice. We will not accept returns where labels or wrappings have been removed or tampered with in any way. Shipping charges on returned merchandise that are not being returned due to manufacture defects will be at the customer’s expense. Items sent back to us without first requesting a return will not be accepted.

Kindly contact support@cyberbackpack.com, or use the chat button on the bottom right corner, for how to go through with the whole process of your return. Restate your order number. Furthermore, clarify which items you are sending back and stating clearly why you wish to return them.

RETURN POLICY

All products must be in new condition and returned in the original packaging (including wrappings). Returns must not have been worn, installed, damaged, or used in any way. All products must be returned within 30 days of the date on the original invoice. The buyer is responsible for all return shipping costs.

All sale or discounted products i.e. combination sales that include Cyberpowerbank cannot be returned.

All returned items will be thoroughly inspected prior to issuing a refund. Once approved for a refund, a full refund will be issued.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS/NON-REFUNDABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), battery products such as powerbanks, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale and discounted items or gift cards.

If you purchased a bundled product that includes a non-returnable item, we will deduct the full price of the non-returnable item and process the return for the returnable item according to the above return terms.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

1-YEAR WARRANTY

It's our mission to make the best things. Not good, not great, but literally the best products in their respective categories. It is also our mission to not create any unnecessary waste. That is why all CyberBrands backpacks come with a no-hassle, no-rhetoric 1-Year warranty. When you spend your hard-earned money on our gear, you can do so knowing it will remain fully functional and defect-free. You can also rest assured that we will do everything in our power to keep your product in use and out of a landfill.

THE GIST

OUR 1-YEAR WARRANTY COVERS:

Manufacturing defectsFailures or breakages that render part or all of your product to become non-functional

OUR 1-YEAR WARRANTY DOES NOT COVER:

Cosmetic blemishes, scratches, stains, or wear & tearFailures or breakages due to misuse, neglect, or intentional damageThings we don’t manufacture ourselves (obviously)

To submit a warranty claim, simply shoot us an email at support@cyberbackpack.com. Or read on to learn more.

THE GUARANTEE

If any part of your CyberBrands product* becomes non-functioning or defective, we will repair or replace it with a fully-functioning item in the same or better condition.

Note the "non-functioning or defective" part. This means that the warranty does not cover cosmetic wear that does not affect the safety or function of your product. In our opinion, a little scratch or knick here and there is nothing more than bragging rights that you've been having some fun with your gear. But if something breaks due to a manufacturer defect or during normal use, don’t worry one bit. We’re behind you all the way.

Also, note the "same or better condition" part. We're serious about keeping our products in use and out of the ground. When we can, we issue warranty replacements from our stock of open-box, gently used, or refurbished items. All warranty replacements are quality-checked and certified to be clean and fully functioning, and come with the same 1-Year guarantee as to your original purchase.

*Standard warranty does not apply to apparel. We guarantee apparel against manufacturing defects, but it is not guaranteed for a lifetime of use.

LIMITATIONS

Items listed in our Apparel category are guaranteed against defects, but are excluded from our standard 1-Year warranty...see the footnote above. Also, as described above, our warranty does not cover cosmetic wear, scratches, blemishes, stains, etc. It is the nature of our gear to develop bits of character over time. Our warranty primarily covers defects or failures that affect the core functionality of our products. If you have a dirty or stained product, simply wash it.

Aside from that, we're not going to nickel-and-dime you out of a warranty with a bunch of silly exceptions. We've built our reputation on building high-quality gear and offering the best customer service out there, and we’re going to keep up our end of that bargain. We kindly ask our customers to keep up their end, too. Please don’t interpret our warranty as a license to misuse, neglect, or intentionally destroy your CB gear. We reserve the right to not replace a backpack that you poured concrete in, a Capture clip you used to hammer in tent stakes, a camera strap that your toaster melted, and so forth. We also won't replace stolen or lost items, so we recommend insuring your gear. We also reserve the right to change this policy in the future.

LIABILITY RELEASE

We have designed and built our products to work well with nearly all devices and accessories, and we believe our gear is very safe to use. CyberBrands is not liable for damage to cameras, equipment, clothing, or anything in your surrounding environment as a result of using them. CyberBrands is also not liable for bodily injury to yourself or others as a result of using our stuff, so please listen to your mother and be careful when you’re out there having fun.

WARRANTY CLAIMS

Got something that is broken and needs repair or replacement? Just shoot us an email at support@cyberbackpack.com to initiate your warranty claim.