CYBERBrands Limited Lifetime Luggage Warranty

PRODUCTS COVERED

This Limited Lifetime Warranty applies only to eligible CYBERBrands luggage purchased new directly from CYBERBrands or from an authorized CYBERBrands retailer.

The warranty applies only to the original purchaser and is not transferable.

Proof of purchase from CYBERBrands or an authorized retailer is required for all warranty claims.

Products purchased used, secondhand, as-is, through unauthorized sellers, liquidation channels, resale marketplaces, or other non-authorized sources are not covered.

WHAT THIS WARRANTY COVERS

CYBERBrands warrants that the covered luggage will be free from defects in materials and workmanship under normal and intended use during the reasonable useful life of the product.

Subject to the terms, exclusions, and limitations below, covered manufacturing defects may include:

• Cracking or structural failure of the luggage shell caused by a defect in materials or workmanship.
• Wheel assemblies that break, detach, or become unusable due to a manufacturing defect.
• Carry handles or telescoping handles that break or become unusable due to a manufacturing defect.
• Zippers or zipper hardware that fail due to a manufacturing defect.
• Fabric, seams, or stitching that separate or tear due to defective materials or workmanship.

The existence of damage or component failure alone does not establish that the product has a manufacturing defect.

CYBERBrands reserves the right to determine, in its reasonable discretion, whether a claimed condition is the result of a covered manufacturing defect.

WHAT “LIMITED LIFETIME” MEANS

“Lifetime” refers to the reasonable useful life of the luggage and its materials under normal use. It does not mean the lifetime of the purchaser and does not guarantee that the luggage or any individual component will last indefinitely.

Luggage is subject to wear, friction, impact, environmental exposure, and deterioration through ordinary travel and use.

The reasonable useful life of a product may vary depending upon frequency of use, travel conditions, handling, storage, maintenance, and other factors.

WHAT IS NOT COVERED

This warranty does not cover damage, deterioration, or failure caused by normal wear and tear, misuse, abuse, accidents, improper handling, or circumstances outside of CYBERBrands' control.

Examples of conditions not covered include, but are not limited to:

• Normal wear and tear.
• Gradual deterioration resulting from use or age.
• Worn, cracked, torn, peeled, separated, flattened, or deteriorated wheel tread or wheel rubber resulting from rolling, friction, impact, mileage, terrain, or normal use.
• Scratches, scuffs, abrasions, dents, dings, stains, discoloration, fading, marks, or other cosmetic damage.
• Damage resulting from impact, dropping, dragging, crushing, overloading, or improper packing.
• Damage caused by airlines, airports, baggage handlers, shipping companies, transportation providers, hotels, or other third parties.
• Damage caused by stairs, curbs, rough pavement, gravel, cobblestones, uneven surfaces, escalators, conveyor systems, or similar travel conditions.
• Broken interior straps, compression straps, clips, buckles, dividers, pockets, or organizers unless CYBERBrands determines that the failure resulted directly from a manufacturing defect.
• Fabric tears, seam separation, or stitching failure caused by pulling, snagging, overpacking, abrasion, impact, or ordinary use.
• Damage caused by exposure to excessive heat, cold, moisture, water, chemicals, solvents, acids, oils, or other substances.
• Mold, mildew, odor, or contamination.
• Damage caused by pets, insects, rodents, fire, flood, theft, vandalism, or other external events.
• Luggage used for commercial, rental, institutional, or unusually intensive purposes.
• Unauthorized modifications, repairs, replacement parts, alterations, or disassembly.
• Damage resulting from improper maintenance or attempted repair.
• Lost or stolen luggage or components.
• Accessories or removable components unless specifically identified as covered.
• Electronic components, batteries, scales, charging systems, locks, or weight indicators beyond any separately stated warranty period.

Normal deterioration of wheels, tires, bearings, handles, zipper pulls, fabrics, coatings, trim, and other components that experience friction or repeated mechanical use is considered wear and tear and is not a manufacturing defect.

AIRLINE AND TRANSPORTATION DAMAGE

Damage occurring while luggage is in the possession of an airline, airport, baggage handler, transportation company, shipping carrier, or other third party is not covered by this warranty.

Customers should inspect their luggage immediately after transportation and submit claims directly to the responsible carrier where applicable.

WARRANTY DETERMINATION

CYBERBrands will evaluate warranty claims based on the information provided, including photographs, proof of purchase, age of the product, condition of the luggage, type of damage, and circumstances surrounding the claimed failure.

CYBERBrands may request additional photographs, video, information, or physical inspection of the luggage before making a warranty determination.

CYBERBrands' determination as to whether a condition constitutes a covered manufacturing defect will be made in accordance with this warranty and applicable law.

WARRANTY REMEDY

For an approved warranty claim, CYBERBrands may, at its option:

• Repair the product.
• Provide a replacement component or part.
• Provide replacement luggage.
• Provide another substantially comparable remedy.

CYBERBrands determines the appropriate remedy based on the nature of the defect, availability of parts and products, product age, and other relevant circumstances.

Replacement products or parts may differ in color, design, specifications, size, features, branding, or materials from the original product.

CYBERBrands is not required to replace an entire piece of luggage when the issue can reasonably be addressed through repair or replacement of an individual component.

Replacement products or parts do not restart or extend the original warranty period.

COURTESY REPLACEMENTS

From time to time, CYBERBrands may provide replacement parts, repairs, discounts, or other assistance for conditions that are not covered under this warranty.

Any such assistance is provided solely as a customer-service courtesy.

A courtesy accommodation:

• Does not constitute acceptance of a warranty claim.
• Does not establish that the condition was caused by a manufacturing defect.
• Does not modify or expand this warranty.
• Does not create an obligation to provide the same accommodation for future claims or other customers.

This section is particularly important for situations like the wheel claim you just received. It lets you send a replacement without effectively admitting that worn wheel tread is covered by the lifetime warranty.

HOW TO SUBMIT A WARRANTY CLAIM

To submit a warranty claim, contact:

support@cyberbackpack.com

Please provide:

1. Your name and contact information.
2. Your original order number or other acceptable proof of purchase.
3. The approximate date and place of purchase.
4. Clear photographs showing the entire luggage item and the claimed defect.
5. Close-up photographs of the affected area.
6. A written description of what happened and how the damage occurred.
7. Any other information reasonably requested by CYBERBrands.

Submission of a claim does not guarantee warranty coverage.

Please do not ship luggage to CYBERBrands unless instructed to do so.

Unauthorized shipments may be refused or returned, and CYBERBrands is not responsible for shipping expenses incurred without prior authorization.

SHIPPING AND INSPECTION

If CYBERBrands determines that physical inspection is necessary, we will provide shipping instructions.

Depending upon the circumstances of the claim and applicable law, CYBERBrands may provide a prepaid shipping label.

If a claim is approved, CYBERBrands will provide the applicable warranty remedy and return the repaired or replacement product at CYBERBrands' expense.

If the claim is determined not to be covered, CYBERBrands may return the product at the customer's expense.

Customers should remove all personal belongings before shipping luggage. CYBERBrands is not responsible for property left inside returned luggage.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CYBERBRANDS SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THE PURCHASE, OWNERSHIP, USE, LOSS OF USE, OR FAILURE OF THE PRODUCT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CYBERBRANDS' TOTAL LIABILITY ARISING OUT OF OR RELATING TO A COVERED PRODUCT SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE ACTUALLY PAID FOR THAT PRODUCT.

Some jurisdictions do not allow certain limitations or exclusions, so some of the foregoing provisions may not apply to you.

YOUR LEGAL RIGHTS

This Limited Lifetime Warranty gives you specific legal rights. You may also have other rights that vary by state, province, or jurisdiction.

Nothing in this warranty is intended to exclude or limit rights that cannot legally be excluded or limited.

CHANGES TO THIS WARRANTY

CYBERBrands may revise this warranty from time to time.

The warranty terms in effect on the original date of purchase will generally apply to that purchase, subject to applicable law.