PRODUCTS COVERED BY THIS LIMITED WARRANTY

 This limited warranty covers the following polycarbonate luggage purchased directly from CYBERBrands or from an authorized CB retailer:
  • 21" Hardside Rolling Luggage

Such luggage is called “Luggage” in this Limited Warranty.


WHAT THIS LIMITED WARRANTY COVERS

This Limited Warranty Covers Only:

  • Cracks or breaks in the shell
  • Wheels, handles and telescoping handles that break off or are otherwise no longer usable.
  • Zippers that break or can no longer open and close.
  • Tears or rips in fabric that would be considered a defect outside of normal wear & tear .

DURATION OF WARRANTY AND MEANING OF "LIFETIME"

This warranty applies for the reasonable lifetime of the Luggage. “Lifetime” does not refer to the lifetime of the purchaser or gift recipient, but to the reasonable lifespan of the materials and components that go into the Luggage.


WHAT WE DO TO SATISFY THE WARRANTY

In the event of a valid warranty claim, we will provide you, at our option, either repaired or replacement luggage.  Replacement luggage may not be of same original character, color, make or size.


LIMITATIONS

This Limited Warranty does not cover

  • Luggage used for commercial or unusual purposes.
  • Luggage sold as-is, used, seconds, returned, or previously owned
  • Damage resulting from misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or transport (airline) handling
  • Cosmetic damage or any change in the aesthetic appearance due to normal wear and tear, excessive use or age, such as scratches, scuffs, dings, dents, marks, stains, color change
  • Weight indicator handle inaccuracies or failures more than 30 days after purchase
  • Fabric rips or tears due to normal wear and tear

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL BÉIS OR ITS SUPPLIERS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE LUGGAGE OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CYBERBRANDS HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BÉIS’S TOTAL LIABILITY WILL NOT EXCEED AN AMOUNT EQUAL TO THE PURCHASE PRICE PAID FOR THE LUGGAGE GIVING RISE TO SUCH LIABILITY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.  THE LIFETIME LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE ADDITIONAL RIGHTS WHICH VARY FROM STATE TO STATE.

 

The CYBERBrands Limited Lifetime Luggage Warranty may be changed from time to time. However, only the Limited Lifetime Luggage Warranty in effect at the time of purchase of the Luggage will be applicable.

The limitations set forth is this “Limitations” section are in addition to any limitations, conditions, requirements, or restrictions set forth elsewhere in this Limited Warranty.


HOW TO SUBMIT A WARRANTY CLAIM

  1. To submit a claim contact customer service at:  support@cyberbackpack.com

    For your claim to be reviewed and approved please include the following:

    (i)Proof of purchase
    (ii) Photos of defective area
    (iii) Reason in writing as to why you are submitting this claim
    (iv) Your name, address, email address and phone number.

  2. Once your claim has been approved for review, we will send you a pre-paid shipping label. Please package your luggage, Along with proof of the original date of purchase and the original receiptand drop off or schedule pick up with the appropriate carrier. PLEASE DO NOT SHIP PRODUCT UNTIL YOUR CLAIM HAS BEEN APPROVED AND YOU RECEIVE THE PRE-PAID SHIPPING LABEL.  WE WILL NOT REFUND SHIPPING FOR ITEMS SHIPPED PRIOR TO YOUR CLAIM BEING APPROVED.
  3. If the warranty claim is accepted, we will (i) repair or replace the Luggage within 60 days of our receipt, and (ii) ship the repaired or replacement Luggage to you at our expense.
  4. If the warranty claim is not accepted, your item will be shipped back to you ‘as-is’ at your cost.
Based on 1300 reviews
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(1254)
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Angelo

It came in in perfect condition

Great accessory to the bag as it comes in handy

I think this bag is amazing and it works fantastic

Fantastic for a business.

I've owned this backpack now for almost a year and just realized that it had a pocket in the strap... lol. I've used it a my business carry bag. Consisting of a 15 inch laptop charger cord, phone cord and adapter, ear buds with charging case. Penciles, pens, a full size zippered day planner, and 3 business files. I actually love this bag. Can't wait to be able to use it for traveling. I also like how it stands up on its own.
I've still not figured out the built in PowerBank.

Very well thought out!!

I thought I’d use the backpack for a few weeks before leaving my honest opinion, it’s absolutely brilliant!!
It’s a very well thought out product, with lots of lovely features that make organisation a doddle!
I’m a smart home installer and frequently work on dirty building sites - this backpack is great for those situations as you lie it on the hard shell and just wipe or dust off afterwards! This currently houses a 15” laptop, 13” iPad Pro, wireless keyboard, chargers and cables for all of the above, the Cyber Power Bank and various smart home programmer ancillaries - in short, quite a lot, but there is still room for more if required! I particularly like the key chain lanyard attachment so you can keep your keys safe in the backpack during the day.
It is unbelievably lightweight, seems very well made, all the zips seem to be tough, including the expansion zips which are a very clever and well engineered way to add an extra 5cm or so in depth - very handy indeed!!
I have really only two cons:
1. Due to the need to design this backpack to pay homage to the Cybertruck (which is totally understandable as it’s an amazing design!), the depth of the base is quite narrow. If, like me, you have plugs & cables and laptop power supplies, if you just have these loose, they go to the bottom of the bag and pile up, whereupon when you try to close the bag, the hard shell prevents it closing properly until the offending items have been moved to the highest point of the shell! This involves lying it on its straps so you can move them to the high point without gravity getting involved, and then zip up. As soon as it’s upright all the loose stuff piles back up at the base and the next time you open it, you have to repeat the process again!? First world problem I know but still enough to be the awarded with: not well thought through.
I’ve partly solved this issue by buying a small zippered hard case that holds all the loose items sort of in place.
My actual solution will be sent directly to the manufacturer!!
2. The base fabric section is that of the same fabric as the rest of the backpack - minimal water proofing at best. This means you can’t stand it on a wet road while you open your car - you’d have to lie it on its shell and then get that wet instead - better, but would probably still need drying!!
Quite simply, like many worker bags, base should have a rubber base and low surround so it can stand up on wet surfaces etc.
Easy peasy as us brits say!!

Lightweight Anti-Theft Laptop Bags for Ultimate Security | Cyberpack

NOT WATER RESISTANT RETAINS WATER INSIDE AFTER IT GETS WET

nit water resistant what so ever. but it does fill with water and holds it making everything wet inside

HORRIBLE CUSTOMER SERVICE DONT BUY BATTERY PACKS

they dont label their battery packs and tsa will take them from you. they refuse to replace them even though its their fault they are taken by not having proper labels on the battery packs

Awesome accessory that becomes apart of you

I love this thing! It’s so sleek and compact yet versatile and functional. Only problem I had was the front pocket flopping down when I filled it but I got over it and accepted it.

Really cool backpacks

They’re really nice and sturdy. We did order different colors but got the same I think they only come in one color. It looks gray at certain angles and black in other angles

Excellent Design!

Traveled recently with the carry on & backpack. Really enjoy the design and got a few compliments from the flight staff as well. Can’t wait for you guys to make a full size luggage. I’ll definitely be buying it!

Just Amazing!

Wasn't sure if I was going to get what I saw in the pictures and I have to say I was pleasantly surprised. This bag looks better in person and I'm eager to take it for a spin to see how it holds up.

Feels good

Better than I thought, feels durable and will go perfect with my cyber truck when it arrives

Great Backpack but….

Received my backpack and love it but the shipping carrier destroyed the box where the backpack was in and taped it together like nothing happened feel like UPS should be more carful with people’s deliveries

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Frankie J
Awesome Backpack, But….

I absolutely love the backpack but i was worried when I received it because the packaging was all torn apart and taped afterwards

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John Russell
Nice but….well kind of plain…not a lot of features for the money paid!

The backpack is some smaller than I anticipated. I also was looking for more compartments. Only one zipper area on the inside and 1 area on the outside.
Really hard to carry a normal size envelope for example. No designated place for pens and keys. Just not as functional as I had hoped for. Taking it on my first road trip this week to Chicago… we will see how it holds up.

cool

It was a well received gift

Love It

SUPER CONVENIENT… i travel alot with work … the perfect travel back pack !

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Alfredo Villanueva
Excellent product

A+++ product, was very impress with the materials and overall quality, product is well made. Happy with the product, will order more

Formidable Player

A good sized and well featured hardshell backpack. Feature rich, well constructed and lots of room

Great Backpack

This backpack is very cool. While the original reason I got it was an impulse purchase of a cybertruck related accessory. This thing has proved to be useful and durable. I travel on many short trips and this bag is perfect. It fits just enough and keeps it organized to boot. I would definitely recommend it to anyone who could afford it.

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Edith Suarez
Cyberpack & Cybersling bundle

I’m so in love with this purchase, bought it as a present for my husband and I already know he is gonna love it as well! Definitely I will recommend it! Thank you

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