PRODUCTS COVERED BY THIS LIMITED WARRANTY

 This limited warranty covers the following polycarbonate luggage purchased directly from CYBERBrands or from an authorized CB retailer:
  • 21" Hardside Rolling Luggage

Such luggage is called “Luggage” in this Limited Warranty.


WHAT THIS LIMITED WARRANTY COVERS

This Limited Warranty Covers Only:

  • Cracks or breaks in the shell
  • Wheels, handles and telescoping handles that break off or are otherwise no longer usable.
  • Zippers that break or can no longer open and close.
  • Tears or rips in fabric that would be considered a defect outside of normal wear & tear .

DURATION OF WARRANTY AND MEANING OF "LIFETIME"

This warranty applies for the reasonable lifetime of the Luggage. “Lifetime” does not refer to the lifetime of the purchaser or gift recipient, but to the reasonable lifespan of the materials and components that go into the Luggage.


WHAT WE DO TO SATISFY THE WARRANTY

In the event of a valid warranty claim, we will provide you, at our option, either repaired or replacement luggage.  Replacement luggage may not be of same original character, color, make or size.


LIMITATIONS

This Limited Warranty does not cover

  • Luggage used for commercial or unusual purposes.
  • Luggage sold as-is, used, seconds, returned, or previously owned
  • Damage resulting from misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or transport (airline) handling
  • Cosmetic damage or any change in the aesthetic appearance due to normal wear and tear, excessive use or age, such as scratches, scuffs, dings, dents, marks, stains, color change
  • Weight indicator handle inaccuracies or failures more than 30 days after purchase
  • Fabric rips or tears due to normal wear and tear

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL BÉIS OR ITS SUPPLIERS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE LUGGAGE OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CYBERBRANDS HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BÉIS’S TOTAL LIABILITY WILL NOT EXCEED AN AMOUNT EQUAL TO THE PURCHASE PRICE PAID FOR THE LUGGAGE GIVING RISE TO SUCH LIABILITY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.  THE LIFETIME LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE ADDITIONAL RIGHTS WHICH VARY FROM STATE TO STATE.

 

The CYBERBrands Limited Lifetime Luggage Warranty may be changed from time to time. However, only the Limited Lifetime Luggage Warranty in effect at the time of purchase of the Luggage will be applicable.

The limitations set forth is this “Limitations” section are in addition to any limitations, conditions, requirements, or restrictions set forth elsewhere in this Limited Warranty.


HOW TO SUBMIT A WARRANTY CLAIM

  1. To submit a claim contact customer service at:  support@cyberbackpack.com

    For your claim to be reviewed and approved please include the following:

    (i)Proof of purchase
    (ii) Photos of defective area
    (iii) Reason in writing as to why you are submitting this claim
    (iv) Your name, address, email address and phone number.

  2. Once your claim has been approved for review, we will send you a pre-paid shipping label. Please package your luggage, Along with proof of the original date of purchase and the original receiptand drop off or schedule pick up with the appropriate carrier. PLEASE DO NOT SHIP PRODUCT UNTIL YOUR CLAIM HAS BEEN APPROVED AND YOU RECEIVE THE PRE-PAID SHIPPING LABEL.  WE WILL NOT REFUND SHIPPING FOR ITEMS SHIPPED PRIOR TO YOUR CLAIM BEING APPROVED.
  3. If the warranty claim is accepted, we will (i) repair or replace the Luggage within 60 days of our receipt, and (ii) ship the repaired or replacement Luggage to you at our expense.
  4. If the warranty claim is not accepted, your item will be shipped back to you ‘as-is’ at your cost.
Based on 1387 reviews
95%
(1318)
2%
(27)
1%
(14)
0%
(2)
2%
(26)
Best bag ever

Win win win five stars must get this bag!

Awesome Bag!

At first I was worried that it was not going to come but it came right on time and it’s great! This is my second bag from them and I absolutely love it! Please invest in this product you won’t be let down!!

A
Shipping Protection
Aurelio Calderon Lara
Good products

I love my cyber bags❤️

Product is great Customer service NOT !!!

I never received the so called “free” power packs for the luggage set I purchase. I have asked time time again for an update and no response.. But if you put something in your cart and never check out.. Their automated system won’t leave you alone… Just don’t have an issue with your order .. it will be a great experinece

No cyber power bank in the bundle.

No presence of cyberpower bank in the bundle. False advertising.

A must have for your wife when her battery dies cause she’s on the phone the whole time on vacation taking pictures. Just plug and go. I love it and so does the wife. Happy wife happy life.

excellent

I love the design i definitely gonna buy the other bag the luggage and sling for my future travel

Not durable and poor part replacement planning

The top handle broke off after 10 months. Customer service sent me replacement parts to re-attach the handle. I have to cut holes in the liner to re-attach the handle. I was also told to find and reuse the hardware that pulled out of the mounting holes of the handle. They are now in between the liner and the hard shell. There is no way to remove the liner or gain access, say with a zipper, to the inner part of the shell. I have to cut holes rendering the liner useless.

Cyberbackpack Review

Overall very solid product. It’s still growing on me. One of my criticisms is the lack of cup holders for drinks. Other than that there are many pouches and storage options on the inside of the bag. I also wish there was a tool included for changing the numbers on the rolling pad lock. However you can use a ball point pen to make the adjustment.

I’m not very nit picky so I still give it five stars but those are just my recommendations to make the product better.

Best Luggage Ever

I enjoy both the sling and backpack; but, the real winners are the checked luggage and the carry-on! Lockable, exceptionally strong corners where it counts, leak proof sealed checked luggage with great compartments to organize. Best I have ever found. So is the carryon and it has chargeport exposed so you can keep your phone charged while waiting for your flight without worrying about being invaded by fake chargers in the airport...the most secure luggage set with the best features I have every owned... Great Job Riz!+-

Send me my powerpack and I will

Dissapoimted

L
CyberPowerBank 5000mAh Phone Charger - Free Gift
Lorena Liliam Álvarez Gutiérrez
help

My order still hasn't arrived and it's been 3 weeks since I ordered it, that has me worried. I have no way to locate it, please help (mi pedido aún no me llega y ya son de 3 semanas que lo pedi, eso me tiene preocupada, ayuda por favor)

Missing power bank

The backpack is amazing! But the free power bank never came and I’m still not getting a response for it.

Horrible quality and service, not as advertised. Don’t waste your time and money on it.

Strongest backpack and luggage ever

Nothing can kill this stuff. Travel from GFNV to GFTX multiple times and also personal travel and this stuff is just bulletproof. Well built and designed. Unbelievable and versatile. The only luggage and backpack I will ever use

Great Luggage, Unresolved Pricing Issue

I recently purchased this luggage set and was impressed with its quality and functionality. The design is sleek, the materials feel durable, and the various options are convenient for different travel needs. The luggage handled well during my recent trip, with the wheels rolling smoothly and the handles sturdy and comfortable to use.
However, I encountered a pricing discrepancy during checkout and was charged a higher amount than expected. Despite reaching out to customer service immediately, I am still awaiting a resolution and refund for the overcharge. This delay in addressing the pricing error has been disappointing and somewhat frustrating.
Overall, I am pleased with the luggage itself, but the inconvenience caused by the pricing issue and delay in refund processing have slightly tarnished my shopping experience.
Pros:
- High-quality build and design
- Functional and convenient for travel
- Sturdy handles and smooth-rolling wheels
Cons:
- Pricing discrepancy during checkout
- Delayed refund processing
I hope that the brand can address these issues promptly to ensure a smoother experience for future customers.
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Marie

Very Likable

This backpack is very good looking and feel great on the back.

J
Shipping Protection
John

I love the bag but it’s a pity it doesn’t have a hidden pouch/pocket.
I have put the bag into use as yet but will be in the next few weeks. It appears very durable and sturdy 👌🏻
Thanks

Great looking

Very confortable to wear and great looking, people love it.

Worth the price

At 18"x12"x4" it is small for a backpack. I use it for a daypack, to replace an over-the-shoulder bag that was wearing out. It is a little big for that, but not too much.

Looks cool. Easy to use
Great product

G
Shipping Protection
Gerald Colomb

Shipping Protection

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