It's our mission to make the best things. Not good, not great, but literally the best products in their respective categories. It is also our mission to not create any unnecessary waste. That is why all Cyberbrands products come with a no-hassle, no-rhetoric 1-Year warranty. When you spend your hard-earned money on our gear, you can do so knowing it will remain fully functional and defect-free. You can also rest assured that we will do everything in our power to keep your product in use and out of a landfill.


Our 1-Year Warranty covers:

  • Manufacturing defects
  • Failures or breakages that render part or all of your product to become non-functional

Our 1-Year Warranty does not cover:

  • Cosmetic blemishes, scratches, stains, or wear & tear
  • Failures or breakages due to misuse, neglect, or intentional damage
  • Things we don’t manufacture ourselves (obviously)

To submit a warranty claim, simply shoot us an email at Or read on to learn more.

In the event of a warranty claim:

If a part of your luggage is damaged, we will ship you a replacement part, with instructions for installation. Shipping and processing times may vary based on availability. We will ship you replacement luggage if defective components cannot be repaired or replaced. We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We guarantee that the replacement luggage will be of equal or greater retail value to your original purchase. We make replacement decisions at our discretion and reserve the right to decline a warranty claim.


If any part of your Cyberbrands product* becomes non-functioning or defective, we will repair or replace it with a fully-functioning item in the same or better condition.

Note the "non-functioning or defective" part. This means that the warranty does not cover cosmetic wear that does not affect the safety or function of your product. In our opinion, a little scratch or knick here and there is nothing more than bragging rights that you've been having some fun with your gear. But if something breaks due to a manufacturer defect or during normal use, don’t worry one bit. We’re behind you all the way.

Also, note the "same or better condition" part. We're serious about keeping our products in use and out of the ground. When we can, we issue warranty replacements from our stock of open-box, gently used, or refurbished items. All warranty replacements are quality-checked and certified to be clean and fully functioning, and come with the same 1-Year guarantee as to your original purchase.

*Standard warranty does not apply to apparel. We guarantee apparel against manufacturing defects, but it is not guaranteed for a lifetime of use.


Items listed in our Apparel category are guaranteed against defects, but are excluded from our standard 1-Year warranty...see the footnote above. Also, as described above, our warranty does not cover cosmetic wear, scratches, blemishes, stains, etc. It is the nature of our gear to develop bits of character over time. Our warranty primarily covers defects or failures that affect the core functionality of our products. If you have a dirty or stained product, simply wash it.

Aside from that, we're not going to nickel-and-dime you out of a warranty with a bunch of silly exceptions. We've built our reputation on building high-quality gear and offering the best customer service out there, and we’re going to keep up our end of that bargain. We kindly ask our customers to keep up their end, too. Please don’t interpret our warranty as a license to misuse, neglect, or intentionally destroy your CB gear. We reserve the right to not replace a backpack that you poured concrete in, a luggage you used to hammer on, a sling that you dropped, and so forth. We also won't replace stolen or lost items, so we recommend insuring your gear. We also reserve the right to change this policy in the future.


We have designed and built our products to work well with nearly all devices and accessories, and we believe our gear is very safe to use. Cyberbrands is not liable for damage to cameras, equipment, clothing, or anything in your surrounding environment as a result of using them. Cyberbrands is also not liable for bodily injury to yourself or others as a result of using our stuff, so please listen to your mother and be careful when you’re out there having fun.


Thank you for choosing our products and taking advantage of our discounted offerings. We appreciate your trust in our brand and are committed to providing you with reliable and high-quality items. This warranty outlines the terms and conditions specific to discounted products purchased from our company.

  1. Limited Warranty Coverage: This discounted products warranty covers discounted items purchased from our company and applies to manufacturing defects or failures occurring within the stated warranty period. The warranty coverage is limited to replacement only, and the replacement product will be offered at a discounted price, equivalent to a 50% discount off the original purchase price.

  2. Eligibility: To be eligible for the discounted replacement, the following conditions must be met: a. The product must have been purchased directly from our company as a discounted item. b. The warranty claim must be made within the original warranty period specified for the product. c. The defect or failure must be due to a manufacturing defect and not caused by misuse, negligence, accidents, unauthorized repairs, or modifications.

  3. Warranty Claim Process: To initiate a warranty claim, please follow these steps: a. Contact our customer service team through the designated channels, providing details of the issue and proof of purchase. b. Our customer service representative will guide you through the verification process and determine if the claim meets the warranty criteria. c. If the claim is approved, you will be offered a replacement product at a 50% discounted price. d. Payment for the replacement item, including applicable taxes, shipping, and handling fees, will be required prior to shipping.

  4. Exclusions and Limitations: This discounted products warranty does not cover the following: a. Normal wear and tear of the product or its components. b. Damage resulting from accidents, misuse, abuse, neglect, improper handling, or storage. c. Damage caused by unauthorized repairs or modifications. d. Incidental or consequential damages arising from the use or inability to use the product.

  5. General Terms: a. This discounted products warranty is an extension of our standard warranty policy and does not affect any other rights or remedies you may have under applicable laws. b. Our company reserves the right to modify or terminate this warranty addendum at any time without prior notice. c. The discounted replacement offered under this warranty addendum is non-transferable and has no cash value. d. Any disputes arising from or related to this warranty addendum shall be subject to the governing law and jurisdiction specified in our standard terms and conditions.

By making a purchase of a discounted item from our company, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this warranty addendum. Our commitment is to ensure your satisfaction and provide you with a cost-effective solution in the event of a manufacturing defect or failure covered by this warranty addendum.

If you have any questions or require further clarification, please don't hesitate to contact our customer service team for assistance.

Thank you for being a valued customer.


Got something that is broken and needs repair or replacement? Just shoot us an email at to initiate your warranty claim.

Based on 1300 reviews
Shipping Protection

It came in in perfect condition

Great accessory to the bag as it comes in handy

I think this bag is amazing and it works fantastic

Fantastic for a business.

I've owned this backpack now for almost a year and just realized that it had a pocket in the strap... lol. I've used it a my business carry bag. Consisting of a 15 inch laptop charger cord, phone cord and adapter, ear buds with charging case. Penciles, pens, a full size zippered day planner, and 3 business files. I actually love this bag. Can't wait to be able to use it for traveling. I also like how it stands up on its own.
I've still not figured out the built in PowerBank.

Very well thought out!!

I thought I’d use the backpack for a few weeks before leaving my honest opinion, it’s absolutely brilliant!!
It’s a very well thought out product, with lots of lovely features that make organisation a doddle!
I’m a smart home installer and frequently work on dirty building sites - this backpack is great for those situations as you lie it on the hard shell and just wipe or dust off afterwards! This currently houses a 15” laptop, 13” iPad Pro, wireless keyboard, chargers and cables for all of the above, the Cyber Power Bank and various smart home programmer ancillaries - in short, quite a lot, but there is still room for more if required! I particularly like the key chain lanyard attachment so you can keep your keys safe in the backpack during the day.
It is unbelievably lightweight, seems very well made, all the zips seem to be tough, including the expansion zips which are a very clever and well engineered way to add an extra 5cm or so in depth - very handy indeed!!
I have really only two cons:
1. Due to the need to design this backpack to pay homage to the Cybertruck (which is totally understandable as it’s an amazing design!), the depth of the base is quite narrow. If, like me, you have plugs & cables and laptop power supplies, if you just have these loose, they go to the bottom of the bag and pile up, whereupon when you try to close the bag, the hard shell prevents it closing properly until the offending items have been moved to the highest point of the shell! This involves lying it on its straps so you can move them to the high point without gravity getting involved, and then zip up. As soon as it’s upright all the loose stuff piles back up at the base and the next time you open it, you have to repeat the process again!? First world problem I know but still enough to be the awarded with: not well thought through.
I’ve partly solved this issue by buying a small zippered hard case that holds all the loose items sort of in place.
My actual solution will be sent directly to the manufacturer!!
2. The base fabric section is that of the same fabric as the rest of the backpack - minimal water proofing at best. This means you can’t stand it on a wet road while you open your car - you’d have to lie it on its shell and then get that wet instead - better, but would probably still need drying!!
Quite simply, like many worker bags, base should have a rubber base and low surround so it can stand up on wet surfaces etc.
Easy peasy as us brits say!!

Lightweight Anti-Theft Laptop Bags for Ultimate Security | Cyberpack


nit water resistant what so ever. but it does fill with water and holds it making everything wet inside


they dont label their battery packs and tsa will take them from you. they refuse to replace them even though its their fault they are taken by not having proper labels on the battery packs

Awesome accessory that becomes apart of you

I love this thing! It’s so sleek and compact yet versatile and functional. Only problem I had was the front pocket flopping down when I filled it but I got over it and accepted it.

Really cool backpacks

They’re really nice and sturdy. We did order different colors but got the same I think they only come in one color. It looks gray at certain angles and black in other angles

Excellent Design!

Traveled recently with the carry on & backpack. Really enjoy the design and got a few compliments from the flight staff as well. Can’t wait for you guys to make a full size luggage. I’ll definitely be buying it!

Just Amazing!

Wasn't sure if I was going to get what I saw in the pictures and I have to say I was pleasantly surprised. This bag looks better in person and I'm eager to take it for a spin to see how it holds up.

Feels good

Better than I thought, feels durable and will go perfect with my cyber truck when it arrives

Great Backpack but….

Received my backpack and love it but the shipping carrier destroyed the box where the backpack was in and taped it together like nothing happened feel like UPS should be more carful with people’s deliveries

Shipping Protection
Frankie J
Awesome Backpack, But….

I absolutely love the backpack but i was worried when I received it because the packaging was all torn apart and taped afterwards

Shipping Protection
John Russell
Nice but….well kind of plain…not a lot of features for the money paid!

The backpack is some smaller than I anticipated. I also was looking for more compartments. Only one zipper area on the inside and 1 area on the outside.
Really hard to carry a normal size envelope for example. No designated place for pens and keys. Just not as functional as I had hoped for. Taking it on my first road trip this week to Chicago… we will see how it holds up.


It was a well received gift

Love It

SUPER CONVENIENT… i travel alot with work … the perfect travel back pack !

Shipping Protection
Alfredo Villanueva
Excellent product

A+++ product, was very impress with the materials and overall quality, product is well made. Happy with the product, will order more

Formidable Player

A good sized and well featured hardshell backpack. Feature rich, well constructed and lots of room

Great Backpack

This backpack is very cool. While the original reason I got it was an impulse purchase of a cybertruck related accessory. This thing has proved to be useful and durable. I travel on many short trips and this bag is perfect. It fits just enough and keeps it organized to boot. I would definitely recommend it to anyone who could afford it.

Shipping Protection
Edith Suarez
Cyberpack & Cybersling bundle

I’m so in love with this purchase, bought it as a present for my husband and I already know he is gonna love it as well! Definitely I will recommend it! Thank you

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