PRODUCTS COVERED BY THIS LIMITED WARRANTY

 This limited warranty covers the following polycarbonate luggage purchased directly from CYBERBrands or from an authorized CB retailer:
  • 21" Hardside Rolling Luggage

Such luggage is called “Luggage” in this Limited Warranty.


WHAT THIS LIMITED WARRANTY COVERS

This Limited Warranty Covers Only:

  • Cracks or breaks in the shell
  • Wheels, handles and telescoping handles that break off or are otherwise no longer usable.
  • Zippers that break or can no longer open and close.
  • Tears or rips in fabric that would be considered a defect outside of normal wear & tear .

DURATION OF WARRANTY AND MEANING OF "LIFETIME"

This warranty applies for the reasonable lifetime of the Luggage. “Lifetime” does not refer to the lifetime of the purchaser or gift recipient, but to the reasonable lifespan of the materials and components that go into the Luggage.


WHAT WE DO TO SATISFY THE WARRANTY

In the event of a valid warranty claim, we will provide you, at our option, either repaired or replacement luggage.  Replacement luggage may not be of same original character, color, make or size.


LIMITATIONS

This Limited Warranty does not cover

  • Luggage used for commercial or unusual purposes.
  • Luggage sold as-is, used, seconds, returned, or previously owned
  • Damage resulting from misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or transport (airline) handling
  • Cosmetic damage or any change in the aesthetic appearance due to normal wear and tear, excessive use or age, such as scratches, scuffs, dings, dents, marks, stains, color change
  • Weight indicator handle inaccuracies or failures more than 30 days after purchase
  • Fabric rips or tears due to normal wear and tear

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL BÉIS OR ITS SUPPLIERS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE LUGGAGE OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CYBERBRANDS HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BÉIS’S TOTAL LIABILITY WILL NOT EXCEED AN AMOUNT EQUAL TO THE PURCHASE PRICE PAID FOR THE LUGGAGE GIVING RISE TO SUCH LIABILITY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.  THE LIFETIME LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE ADDITIONAL RIGHTS WHICH VARY FROM STATE TO STATE.

 

The CYBERBrands Limited Lifetime Luggage Warranty may be changed from time to time. However, only the Limited Lifetime Luggage Warranty in effect at the time of purchase of the Luggage will be applicable.

The limitations set forth is this “Limitations” section are in addition to any limitations, conditions, requirements, or restrictions set forth elsewhere in this Limited Warranty.


HOW TO SUBMIT A WARRANTY CLAIM

  1. To submit a claim contact customer service at:  support@cyberbackpack.com

    For your claim to be reviewed and approved please include the following:

    (i)Proof of purchase
    (ii) Photos of defective area
    (iii) Reason in writing as to why you are submitting this claim
    (iv) Your name, address, email address and phone number.

  2. Once your claim has been approved for review, we will send you a pre-paid shipping label. Please package your luggage, Along with proof of the original date of purchase and the original receiptand drop off or schedule pick up with the appropriate carrier. PLEASE DO NOT SHIP PRODUCT UNTIL YOUR CLAIM HAS BEEN APPROVED AND YOU RECEIVE THE PRE-PAID SHIPPING LABEL.  WE WILL NOT REFUND SHIPPING FOR ITEMS SHIPPED PRIOR TO YOUR CLAIM BEING APPROVED.
  3. If the warranty claim is accepted, we will (i) repair or replace the Luggage within 60 days of our receipt, and (ii) ship the repaired or replacement Luggage to you at our expense.
  4. If the warranty claim is not accepted, your item will be shipped back to you ‘as-is’ at your cost.
Based on 1283 reviews
97%
(1239)
2%
(23)
1%
(8)
0%
(1)
1%
(12)
F
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Frankie Ortiz
Awesome Backpack, But….

I absolutely love the backpack but i was worried when I received it because the packaging was all torn apart and taped afterwards

J
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John Russell
Nice but….well kind of plain…not a lot of features for the money paid!

The backpack is some smaller than I anticipated. I also was looking for more compartments. Only one zipper area on the inside and 1 area on the outside.
Really hard to carry a normal size envelope for example. No designated place for pens and keys. Just not as functional as I had hoped for. Taking it on my first road trip this week to Chicago… we will see how it holds up.

cool

It was a well received gift

Love It

SUPER CONVENIENT… i travel alot with work … the perfect travel back pack !

A
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Alfredo Villanueva
Excellent product

A+++ product, was very impress with the materials and overall quality, product is well made. Happy with the product, will order more

Great bag 💼

I love it

Formidable Player

A good sized and well featured hardshell backpack. Feature rich, well constructed and lots of room

Great Backpack

This backpack is very cool. While the original reason I got it was an impulse purchase of a cybertruck related accessory. This thing has proved to be useful and durable. I travel on many short trips and this bag is perfect. It fits just enough and keeps it organized to boot. I would definitely recommend it to anyone who could afford it.

E
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Edith Suarez
Cyberpack & Cybersling bundle

I’m so in love with this purchase, bought it as a present for my husband and I already know he is gonna love it as well! Definitely I will recommend it! Thank you

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Felipe Lebron
Good Materials, seems to be good quality

I received the package on time... Mail packaging was superb.

The Luggage, backpack and the small pack seem to be good quality, LOVE LOVE LOVE the design!!!

I don't have the Luggage at hand at this moment, the only thing worries me a little is the two rivets at the bottom seem to be a little bent... I'll send photos later.

The thing that bugs me are the power banks... (I got thee instead of One!!!🤯😎❤️ much appreciated!!!). But why are these USB-A and MICRO USB???
i bet whoever buys these Luggage and Backpacks do not have Micro USB devices/cables anymore… as a matter of fact, Im willing to bet all of us customers of yours despise Micro USB… please fix this!!!

Other than that…. So far I am happy with my purchase!

Cyber Gear rocks!

I purchased the entire set and love all three. As there is always room for improvement to make the best product possible, here are my thoughts. Battery pack / side input should also include a USB C. The small case should include a few more pockets inside to organize things. The suit case - love it. Would be nice to have a better way to store the battery pack unless I haven’t figured it out yet. On Two of the three bags when you plug in a charging cable into the port on the shell they don’t work. Yes the battery pack is connected inside. Quality is great. Zippers are great. Love the dust bag , rubber wheels - not plastic. Big fan.

Bigger thanm it looks

Was impressed with how much stuff can put in it. Overall a cool functional backpack.

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Doni Torres
Even though

I ordered 2 and only one got delivered because potentially one was stolen but I was sent a replacement free of charge

CyberLuggage 38L Carry-on Suitcase

Great!

I love it. its nice and secure enough room for my things and light weight!

An excellent backpack that has all the bells and whistles plus security.

Greatest Backpack ever

This is the most functional and beautiful backpack I ever had or have seen, and I am sure it will fulfill my storage and transportation needs fully. Thank you!

Backpack

Carryon back is great however the backpack has limited space due to it shape and straps interfiere when on top of the carryon

Great product

I purchased this for one of our interns that spent the last 8 months working with us. He worked with us on several projects, one of them being cybertruck products. He was also traveling with us using a backpack and outdated roller. This backpack was perfect as it would give him something to remember his time with us as well as be useful for future travel. Great product and came with a free charger. A couple others from my team are thinking of purchasing this for their interns as well.

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Ariel Ariel
Excelente

Muy bonita con estilo y excelente producto.

Sophisticated and Cool

Used it for an airline trip and easy to carry, business classy. And the built in charger was great to have. I paired it with my carry on. Worked well.

Backpack arrived dented

I received the Cyber Back Pack a few days ago and I was impressed and disappointed at the same time. The quality and functionality of the pack is great, the locking zippers and charging pack included with the backpack is great to have if you to charge a device on the go. The downside is, I don't know if quality is checked before it is packaged because my backpack arrived with a very noticeable dent on the lock combination side of the backpack that cannot be taken out. I'm looking to return it for an exchange.

Hi,

Thanks for your order and we appreciate you letting us know.
The next step would be to send us a photo of the damage and the box it came packaged in. Perhaps the damage might have occurred during shipping. Nevertheless, we will take care of it.
Please email us at support@cyberbackpack.com

Love this product

The wheels are smooth as silk.

Now that’s pretty smooth. Thank for the support.

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