PRODUCTS COVERED BY THIS LIMITED WARRANTY

 This limited warranty covers the following polycarbonate luggage purchased directly from CYBERBrands or from an authorized CB retailer:
  • 21" Hardside Rolling Luggage

Such luggage is called “Luggage” in this Limited Warranty.


WHAT THIS LIMITED WARRANTY COVERS

This Limited Warranty Covers Only:

  • Cracks or breaks in the shell
  • Wheels, handles and telescoping handles that break off or are otherwise no longer usable.
  • Zippers that break or can no longer open and close.
  • Tears or rips in fabric that would be considered a defect outside of normal wear & tear .

DURATION OF WARRANTY AND MEANING OF "LIFETIME"

This warranty applies for the reasonable lifetime of the Luggage. “Lifetime” does not refer to the lifetime of the purchaser or gift recipient, but to the reasonable lifespan of the materials and components that go into the Luggage.


WHAT WE DO TO SATISFY THE WARRANTY

In the event of a valid warranty claim, we will provide you, at our option, either repaired or replacement luggage.  Replacement luggage may not be of same original character, color, make or size.


LIMITATIONS

This Limited Warranty does not cover

  • Luggage used for commercial or unusual purposes.
  • Luggage sold as-is, used, seconds, returned, or previously owned
  • Damage resulting from misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or transport (airline) handling
  • Cosmetic damage or any change in the aesthetic appearance due to normal wear and tear, excessive use or age, such as scratches, scuffs, dings, dents, marks, stains, color change
  • Weight indicator handle inaccuracies or failures more than 30 days after purchase
  • Fabric rips or tears due to normal wear and tear

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL BÉIS OR ITS SUPPLIERS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE LUGGAGE OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CYBERBRANDS HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BÉIS’S TOTAL LIABILITY WILL NOT EXCEED AN AMOUNT EQUAL TO THE PURCHASE PRICE PAID FOR THE LUGGAGE GIVING RISE TO SUCH LIABILITY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.  THE LIFETIME LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE ADDITIONAL RIGHTS WHICH VARY FROM STATE TO STATE.

 

The CYBERBrands Limited Lifetime Luggage Warranty may be changed from time to time. However, only the Limited Lifetime Luggage Warranty in effect at the time of purchase of the Luggage will be applicable.

The limitations set forth is this “Limitations” section are in addition to any limitations, conditions, requirements, or restrictions set forth elsewhere in this Limited Warranty.


HOW TO SUBMIT A WARRANTY CLAIM

  1. To submit a claim contact customer service at:  support@cyberbackpack.com

    For your claim to be reviewed and approved please include the following:

    (i)Proof of purchase
    (ii) Photos of defective area
    (iii) Reason in writing as to why you are submitting this claim
    (iv) Your name, address, email address and phone number.

  2. Once your claim has been approved for review, we will send you a pre-paid shipping label. Please package your luggage, Along with proof of the original date of purchase and the original receiptand drop off or schedule pick up with the appropriate carrier. PLEASE DO NOT SHIP PRODUCT UNTIL YOUR CLAIM HAS BEEN APPROVED AND YOU RECEIVE THE PRE-PAID SHIPPING LABEL.  WE WILL NOT REFUND SHIPPING FOR ITEMS SHIPPED PRIOR TO YOUR CLAIM BEING APPROVED.
  3. If the warranty claim is accepted, we will (i) repair or replace the Luggage within 60 days of our receipt, and (ii) ship the repaired or replacement Luggage to you at our expense.
  4. If the warranty claim is not accepted, your item will be shipped back to you ‘as-is’ at your cost.
Based on 1369 reviews
95%
(1307)
2%
(27)
1%
(13)
0%
(2)
1%
(20)

Horrible quality and service, not as advertised. Don’t waste your time and money on it.

Strongest backpack and luggage ever

Nothing can kill this stuff. Travel from GFNV to GFTX multiple times and also personal travel and this stuff is just bulletproof. Well built and designed. Unbelievable and versatile. The only luggage and backpack I will ever use

Great Luggage, Unresolved Pricing Issue

I recently purchased this luggage set and was impressed with its quality and functionality. The design is sleek, the materials feel durable, and the various options are convenient for different travel needs. The luggage handled well during my recent trip, with the wheels rolling smoothly and the handles sturdy and comfortable to use.
However, I encountered a pricing discrepancy during checkout and was charged a higher amount than expected. Despite reaching out to customer service immediately, I am still awaiting a resolution and refund for the overcharge. This delay in addressing the pricing error has been disappointing and somewhat frustrating.
Overall, I am pleased with the luggage itself, but the inconvenience caused by the pricing issue and delay in refund processing have slightly tarnished my shopping experience.
Pros:
- High-quality build and design
- Functional and convenient for travel
- Sturdy handles and smooth-rolling wheels
Cons:
- Pricing discrepancy during checkout
- Delayed refund processing
I hope that the brand can address these issues promptly to ensure a smoother experience for future customers.
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Marie

Very Likable

This backpack is very good looking and feel great on the back.

J
Shipping Protection
John

I love the bag but it’s a pity it doesn’t have a hidden pouch/pocket.
I have put the bag into use as yet but will be in the next few weeks. It appears very durable and sturdy 👌🏻
Thanks

Great looking

Very confortable to wear and great looking, people love it.

Worth the price

At 18"x12"x4" it is small for a backpack. I use it for a daypack, to replace an over-the-shoulder bag that was wearing out. It is a little big for that, but not too much.

Looks cool. Easy to use
Great product

G
Shipping Protection
Gerald Colomb

Shipping Protection

Great suit case

Looks huge, Like it , Matches all my other ones.

Didn't arrive

I was looking forward to using it however it's difficult to review something if you don't have it.
Can you please let me know when I will receive it?
Thanks.

PowerBank is meh

Power Bank is Micro USB not USB-C like advertised, but it is free so can’t say much.

Best back pack

I’ve never felt such a perfect tool. It’s perfect for my back. Tight, secure, and comfortable. Damaged through shipping.

What a great Battery Pack

This battery pack is an essential addition to the cyber backpack. I don't go anywhere without it. It powered my Dell laptop for the last 2 hours of my 18 hour flight. 🙃 otherwise I would not have finished my reports in time, and still had enough juice to bring my phone from 30% to 100%. I've charged it full to empty at least 10 times and it's never let me down. I will be ordering at least 2 more as gifts.

The charging port is messed up but it does last long

H
Shipping Protection
Harley

It’s fantastic perfect size with enough room.
Goes with any fit, and has a lock. I highly recommend

I bought 2 and I love it. Makes quite a statement when traveling. I get so many compliments

Excellent Service and Product

Product as advertised (bundle unit). Was short a battery and replied to email promptly. Sent it out same day..

Amazing✨

I just got the Cuber backpack, and I love it. Not only is it slick and minimal, but it has room for all my items and divides, Macbook Pro, iPad Pro, the CB charging battery, and all my other stuff. I just love it 🖤

Cyber Bag

This thing is awesome. The looks and complements are worth it!!!

I am impressed!

I've had an opportunity to spend some time with my new Travel Backpack 3.0. It sits quite comfortably on my back with a fair amount of stuff inside. I feel what's inside is VERY safe - from the elements and unwanted eyes. Good amount of organization - everything has a place - exactly what I want from any pack or bag. I am happy I purchased this.

Well made and exactly what I needed!

I have purchased a few laptop bags in the last 3 years, and 2 of those were in the tech security category. The last one I purchased had good reviews but after a few months the poor manufacturing began to show. The bag fell apart. This bag has solid construction and came with a battery pack. It has a built in lock with TSA access which is a bonus! I am on my first week but am really liking it so far!

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