PRODUCTS COVERED BY THIS LIMITED WARRANTY

 This limited warranty covers the following polycarbonate luggage purchased directly from CYBERBrands or from an authorized CB retailer:
  • 21" Hardside Rolling Luggage

Such luggage is called “Luggage” in this Limited Warranty.


WHAT THIS LIMITED WARRANTY COVERS

This Limited Warranty Covers Only:

  • Cracks or breaks in the shell
  • Wheels, handles and telescoping handles that break off or are otherwise no longer usable.
  • Zippers that break or can no longer open and close.
  • Tears or rips in fabric that would be considered a defect outside of normal wear & tear .

DURATION OF WARRANTY AND MEANING OF "LIFETIME"

This warranty applies for the reasonable lifetime of the Luggage. “Lifetime” does not refer to the lifetime of the purchaser or gift recipient, but to the reasonable lifespan of the materials and components that go into the Luggage.


WHAT WE DO TO SATISFY THE WARRANTY

In the event of a valid warranty claim, we will provide you, at our option, either repaired or replacement luggage.  Replacement luggage may not be of same original character, color, make or size.


LIMITATIONS

This Limited Warranty does not cover

  • Luggage used for commercial or unusual purposes.
  • Luggage sold as-is, used, seconds, returned, or previously owned
  • Damage resulting from misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or transport (airline) handling
  • Cosmetic damage or any change in the aesthetic appearance due to normal wear and tear, excessive use or age, such as scratches, scuffs, dings, dents, marks, stains, color change
  • Weight indicator handle inaccuracies or failures more than 30 days after purchase
  • Fabric rips or tears due to normal wear and tear

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL BÉIS OR ITS SUPPLIERS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE LUGGAGE OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CYBERBRANDS HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BÉIS’S TOTAL LIABILITY WILL NOT EXCEED AN AMOUNT EQUAL TO THE PURCHASE PRICE PAID FOR THE LUGGAGE GIVING RISE TO SUCH LIABILITY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.  THE LIFETIME LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE ADDITIONAL RIGHTS WHICH VARY FROM STATE TO STATE.

 

The CYBERBrands Limited Lifetime Luggage Warranty may be changed from time to time. However, only the Limited Lifetime Luggage Warranty in effect at the time of purchase of the Luggage will be applicable.

The limitations set forth is this “Limitations” section are in addition to any limitations, conditions, requirements, or restrictions set forth elsewhere in this Limited Warranty.


HOW TO SUBMIT A WARRANTY CLAIM

  1. To submit a claim contact customer service at:  support@cyberbackpack.com

    For your claim to be reviewed and approved please include the following:

    (i)Proof of purchase
    (ii) Photos of defective area
    (iii) Reason in writing as to why you are submitting this claim
    (iv) Your name, address, email address and phone number.

  2. Once your claim has been approved for review, we will send you a pre-paid shipping label. Please package your luggage, Along with proof of the original date of purchase and the original receiptand drop off or schedule pick up with the appropriate carrier. PLEASE DO NOT SHIP PRODUCT UNTIL YOUR CLAIM HAS BEEN APPROVED AND YOU RECEIVE THE PRE-PAID SHIPPING LABEL.  WE WILL NOT REFUND SHIPPING FOR ITEMS SHIPPED PRIOR TO YOUR CLAIM BEING APPROVED.
  3. If the warranty claim is accepted, we will (i) repair or replace the Luggage within 60 days of our receipt, and (ii) ship the repaired or replacement Luggage to you at our expense.
  4. If the warranty claim is not accepted, your item will be shipped back to you ‘as-is’ at your cost.
Based on 1381 reviews
96%
(1329)
2%
(30)
1%
(12)
0%
(1)
1%
(9)
Best backpack ever

I've had lots of backpacks over my 55 years, but this backpack always protects my laptop and always has power!!!

You ask for a rate

but you did not respond to my first email mentioning a cable defect and the absence of the so-called power bank offer

M
Shipping Protection
Mark Worrell
the new trend

always amazes me

CYBERBRANDS BACKPACK 3.0 + SLING + POWERBANK Commuter Bundle

D
Shipping Protection
Dan Jarrett
Small, but love the look and quality.

The carry on is a bit smaller than I expected. Good quality and looks awesome, just wish could hold a little more. Great communication and customer service.

CyberAwesome

Once I finally received my order, that is another story, O love the Cyber BackPack luggage. Great quality, better than the description. Recommend 10/10

W
Shipping Protection
Wassie Qayoum
Mr

i love it

G
Shipping Protection
Guillermo Monroy
Best looking l

Went on a cruise just a few days ago. Got several compliments from passengers expressing how assume my luggage looked .

R
Shipping Protection
Ralphalontae Poythress
Love this company

I ordered the cyber back pack AND the cyber mini and they have been the only two bags I carry around with me ON THE DAILY the hard shell and design with the locks I absolutely love I feel more secure in leaving my bag in certain places because of that main fact haven’t went back to any other bag and probably won’t go back if they keep making great products like this AND I GOT THE BATTERY PACK and it’s been a life saver!!!

Cyber back pack and sling

I love the bags I just wish there were a few more pockets on the inside

Excellent

Very nice bag and good quality. RAS

Nice looking. Good set if you don't mind the price!
Conversation starter!

Best bag ever

Win win win five stars must get this bag!

K
Shipping Protection
KESHA RANKINS
Awesome Bag!

At first I was worried that it was not going to come but it came right on time and it’s great! This is my second bag from them and I absolutely love it! Please invest in this product you won’t be let down!!

A
Shipping Protection
Aurelio Calderon Lara
Good products

I love my cyber bags❤️

A must have for your wife when her battery dies cause she’s on the phone the whole time on vacation taking pictures. Just plug and go. I love it and so does the wife. Happy wife happy life.

excellent

I love the design i definitely gonna buy the other bag the luggage and sling for my future travel

T
Shipping Protection
Triston Golden
Cyberbackpack Review

Overall very solid product. It’s still growing on me. One of my criticisms is the lack of cup holders for drinks. Other than that there are many pouches and storage options on the inside of the bag. I also wish there was a tool included for changing the numbers on the rolling pad lock. However you can use a ball point pen to make the adjustment.

I’m not very nit picky so I still give it five stars but those are just my recommendations to make the product better.

Best Luggage Ever

I enjoy both the sling and backpack; but, the real winners are the checked luggage and the carry-on! Lockable, exceptionally strong corners where it counts, leak proof sealed checked luggage with great compartments to organize. Best I have ever found. So is the carryon and it has chargeport exposed so you can keep your phone charged while waiting for your flight without worrying about being invaded by fake chargers in the airport...the most secure luggage set with the best features I have every owned... Great Job Riz!+-

Send me my powerpack and I will

Dissapoimted

Missing power bank

The backpack is amazing! But the free power bank never came and I’m still not getting a response for it.

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