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It's our mission to make the best things. Not good, not great, but literally the best products in their respective categories. It is also our mission to not create any unnecessary waste. That is why all Cyberbrands products come with a no-hassle, no-rhetoric 1-Year warranty. When you spend your hard-earned money on our gear, you can do so knowing it will remain fully functional and defect-free. You can also rest assured that we will do everything in our power to keep your product in use and out of a landfill.
THE GIST
Our 1-Year Warranty covers:
- Manufacturing defects
- Failures or breakages that render part or all of your product to become non-functional
Our 1-Year Warranty does not cover:
- Cosmetic blemishes, scratches, stains, or wear & tear
- Failures or breakages due to misuse, neglect, or intentional damage
- Things we don’t manufacture ourselves (obviously)
To submit a warranty claim, simply shoot us an email at support@cyberbackpack.com. Or read on to learn more.
In the event of a warranty claim:
If a part of your luggage is damaged, we will ship you a replacement part, with instructions for installation. Shipping and processing times may vary based on availability. We will ship you replacement luggage if defective components cannot be repaired or replaced. We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We guarantee that the replacement luggage will be of equal or greater retail value to your original purchase. We make replacement decisions at our discretion and reserve the right to decline a warranty claim.
THE GUARANTEE
If any part of your Cyberbrands product* becomes non-functioning or defective, we will repair or replace it with a fully-functioning item in the same or better condition.
Note the "non-functioning or defective" part. This means that the warranty does not cover cosmetic wear that does not affect the safety or function of your product. In our opinion, a little scratch or knick here and there is nothing more than bragging rights that you've been having some fun with your gear. But if something breaks due to a manufacturer defect or during normal use, don’t worry one bit. We’re behind you all the way.
Also, note the "same or better condition" part. We're serious about keeping our products in use and out of the ground. When we can, we issue warranty replacements from our stock of open-box, gently used, or refurbished items. All warranty replacements are quality-checked and certified to be clean and fully functioning, and come with the same 1-Year guarantee as to your original purchase.
*Standard warranty does not apply to apparel. We guarantee apparel against manufacturing defects, but it is not guaranteed for a lifetime of use.
LIMITATIONS
Items listed in our Apparel category are guaranteed against defects, but are excluded from our standard 1-Year warranty...see the footnote above. Also, as described above, our warranty does not cover cosmetic wear, scratches, blemishes, stains, etc. It is the nature of our gear to develop bits of character over time. Our warranty primarily covers defects or failures that affect the core functionality of our products. If you have a dirty or stained product, simply wash it.
Aside from that, we're not going to nickel-and-dime you out of a warranty with a bunch of silly exceptions. We've built our reputation on building high-quality gear and offering the best customer service out there, and we’re going to keep up our end of that bargain. We kindly ask our customers to keep up their end, too. Please don’t interpret our warranty as a license to misuse, neglect, or intentionally destroy your CB gear. We reserve the right to not replace a backpack that you poured concrete in, a luggage you used to hammer on, a sling that you dropped, and so forth. We also won't replace stolen or lost items, so we recommend insuring your gear. We also reserve the right to change this policy in the future.
LIABILITY RELEASE
We have designed and built our products to work well with nearly all devices and accessories, and we believe our gear is very safe to use. Cyberbrands is not liable for damage to cameras, equipment, clothing, or anything in your surrounding environment as a result of using them. Cyberbrands is also not liable for bodily injury to yourself or others as a result of using our stuff, so please listen to your mother and be careful when you’re out there having fun.
DISCOUNTED PRODUCTS WARRANTY
Thank you for choosing our products and taking advantage of our discounted offerings. We appreciate your trust in our brand and are committed to providing you with reliable and high-quality items. This warranty outlines the terms and conditions specific to discounted products purchased from our company.
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Limited Warranty Coverage: This discounted products warranty covers discounted items purchased from our company and applies to manufacturing defects or failures occurring within the stated warranty period. The warranty coverage is limited to replacement only, and the replacement product will be offered at a discounted price, equivalent to a 50% discount off the original purchase price.
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Eligibility: To be eligible for the discounted replacement, the following conditions must be met: a. The product must have been purchased directly from our company as a discounted item. b. The warranty claim must be made within the original warranty period specified for the product. c. The defect or failure must be due to a manufacturing defect and not caused by misuse, negligence, accidents, unauthorized repairs, or modifications.
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Warranty Claim Process: To initiate a warranty claim, please follow these steps: a. Contact our customer service team through the designated channels, providing details of the issue and proof of purchase. b. Our customer service representative will guide you through the verification process and determine if the claim meets the warranty criteria. c. If the claim is approved, you will be offered a replacement product at a 50% discounted price. d. Payment for the replacement item, including applicable taxes, shipping, and handling fees, will be required prior to shipping.
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Exclusions and Limitations: This discounted products warranty does not cover the following: a. Normal wear and tear of the product or its components. b. Damage resulting from accidents, misuse, abuse, neglect, improper handling, or storage. c. Damage caused by unauthorized repairs or modifications. d. Incidental or consequential damages arising from the use or inability to use the product.
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General Terms: a. This discounted products warranty is an extension of our standard warranty policy and does not affect any other rights or remedies you may have under applicable laws. b. Our company reserves the right to modify or terminate this warranty addendum at any time without prior notice. c. The discounted replacement offered under this warranty addendum is non-transferable and has no cash value. d. Any disputes arising from or related to this warranty addendum shall be subject to the governing law and jurisdiction specified in our standard terms and conditions.
By making a purchase of a discounted item from our company, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this warranty addendum. Our commitment is to ensure your satisfaction and provide you with a cost-effective solution in the event of a manufacturing defect or failure covered by this warranty addendum.
If you have any questions or require further clarification, please don't hesitate to contact our customer service team for assistance.
Thank you for being a valued customer.
WARRANTY CLAIMS
Got something that is broken and needs repair or replacement? Just shoot us an email at support@cyberbackpack.com to initiate your warranty claim.
