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It's our mission to make the best things. Not good, not great, but literally the best products in their respective categories. It is also our mission to not create any unnecessary waste. That is why all Cyberbrands products come with a no-hassle, no-rhetoric 1-Year warranty. When you spend your hard-earned money on our gear, you can do so knowing it will remain fully functional and defect-free. You can also rest assured that we will do everything in our power to keep your product in use and out of a landfill.
THE GIST
Our 1-Year Warranty covers:
- Manufacturing defects
- Failures or breakages that render part or all of your product to become non-functional
Our 1-Year Warranty does not cover:
- Cosmetic blemishes, scratches, stains, or wear & tear
- Failures or breakages due to misuse, neglect, or intentional damage
- Things we don’t manufacture ourselves (obviously)
To submit a warranty claim, simply shoot us an email at support@cyberbackpack.com. Or read on to learn more.
LUGGAGE 1-YEAR WARRANTY
All CB luggage purchased directly from us is backed by our 1-year warranty extended to the original owner of the item. CB products purchased through authorized third-party retailers are NOT backed by our warranty.
The warranty covers:
- Cracks or breaks in the shell
- Wheels, handles, or telescoping handles that break off or are no longer usable
- Broken zippers (if we ever add zippers to our luggage)
The warranty does not cover:
- Cosmetic Damage – scratches, dents, dings, scuffs, stains, colour changes, normal wear and tear (including inner fabric), technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling and use of luggage by any party and which do not impair the functionality of the product as luggage.
- Replacement of any non-defective parts in the luggage.
- Damage determined by us to be due to intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use.
In the event of a warranty claim:
If a part of your luggage is damaged, we will ship you a replacement part, with instructions for installation. Shipping and processing times may vary based on availability. We will ship you replacement luggage if defective components cannot be repaired or replaced. We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We guarantee that the replacement luggage will be of equal or greater retail value to your original purchase. We make replacement decisions at our discretion and reserve the right to decline a warranty claim.
THE GUARANTEE
If any part of your Cyberbrands product* becomes non-functioning or defective, we will repair or replace it with a fully-functioning item in the same or better condition.
Note the "non-functioning or defective" part. This means that the warranty does not cover cosmetic wear that does not affect the safety or function of your product. In our opinion, a little scratch or knick here and there is nothing more than bragging rights that you've been having some fun with your gear. But if something breaks due to a manufacturer defect or during normal use, don’t worry one bit. We’re behind you all the way.
Also, note the "same or better condition" part. We're serious about keeping our products in use and out of the ground. When we can, we issue warranty replacements from our stock of open-box, gently used, or refurbished items. All warranty replacements are quality-checked and certified to be clean and fully functioning, and come with the same 1-Year guarantee as to your original purchase.
*Standard warranty does not apply to apparel. We guarantee apparel against manufacturing defects, but it is not guaranteed for a lifetime of use.
LIMITATIONS
Items listed in our Apparel category are guaranteed against defects, but are excluded from our standard 1-Year warranty...see the footnote above. Also, as described above, our warranty does not cover cosmetic wear, scratches, blemishes, stains, etc. It is the nature of our gear to develop bits of character over time. Our warranty primarily covers defects or failures that affect the core functionality of our products. If you have a dirty or stained product, simply wash it.
Aside from that, we're not going to nickel-and-dime you out of a warranty with a bunch of silly exceptions. We've built our reputation on building high-quality gear and offering the best customer service out there, and we’re going to keep up our end of that bargain. We kindly ask our customers to keep up their end, too. Please don’t interpret our warranty as a license to misuse, neglect, or intentionally destroy your CB gear. We reserve the right to not replace a backpack that you poured concrete in, a luggage you used to hammer on, a sling that you dropped, and so forth. We also won't replace stolen or lost items, so we recommend insuring your gear. We also reserve the right to change this policy in the future.
LIABILITY RELEASE
We have designed and built our products to work well with nearly all devices and accessories, and we believe our gear is very safe to use. Cyberbrands is not liable for damage to cameras, equipment, clothing, or anything in your surrounding environment as a result of using them. Cyberbrands is also not liable for bodily injury to yourself or others as a result of using our stuff, so please listen to your mother and be careful when you’re out there having fun.
WARRANTY CLAIMS
Got something that is broken and needs repair or replacement? Just shoot us an email at support@cyberbackpack.com to initiate your warranty claim.
